Complaints Policy Generator
Generate a professional complaints policy tailored to your organisation in under 10 minutes.
Designed for organisations that already have policies in place, but need a reliable way to update, align, and redraft them as requirements, provision, or organisational structures change.
Under 10 minutes
Save £500+ on consultant fees
Export to Word
What's Included in Your Complaints Policy
Definition of a complaint
How to make a complaint (verbal, written, online)
Acknowledgement and response timescales
Investigation procedures
Escalation and appeals process
Role of the complaints manager
Record keeping and confidentiality
Learning from complaints
External escalation (ombudsman, regulators)
Accessibility and reasonable adjustments
Who Needs a Complaints Policy?
A clear complaints policy is essential for good governance and is required or expected by:
- Charities - Charity Commission expectation for all registered charities
- Care providers - CQC Regulation 16 requirement
- Schools - statutory requirement for maintained schools
- NHS and healthcare - NHS complaints regulations
- Any service provider - good practice and customer confidence
When to Use This Tool
Suitable for:
- • Drafting a first version of your complaints policy
- • Updating an existing policy for annual review
- • Organisations needing clear complaint procedures
- • Getting a starting point for management approval
Final approval should rest with:
- • Board, trustees, or senior leadership
- • Designated complaints manager
- • Quality assurance or governance lead
- • Regulator guidance (CQC, Charity Commission)
Why Use ReporticaAI?
Regulator-Aligned
Meets CQC, Charity Commission, and Ofsted expectations.
Clear Timescales
Includes realistic acknowledgement and response timeframes.
Service User Friendly
Written in accessible language that complainants can understand.